The foundation of EMC’s customer
satisfaction policy is based on “Customer Orientation”. We reform our
procedures constantly in accordance with the customer’s demands and
expectations and target building long term relationships with our customers.
In order to maintain customer satisfaction,
it is evaluated whether the customer’s conditions are met or not, and the
changing expectations of the customer, to be announced to the employees,
product improvement works are performed, the smallest dissatisfaction about the
product is taken into consideration and reform procedures are carried out.
Every feedback received from our customers
is perceived as a gift. We use all our resources resulting from our experience
based on long years and our customer-oriented service, to convert these
feedbacks into “customer satisfaction“.
EMC follows a customer oriented approach
where customers can report their demands and dissatisfactions easily, where
these are dealt with objectively, fairly, carefully and confidentially, managed
in a way that is not against the legal conditions and our company policy, necessary
reforms and checks are carried out constantly to avoid the occurrence of the
same dissatisfaction, transparency is predicated upon in customer relations and
resolving all customer dissatisfactions is perceived as the main principle.
145S, Houras Gate, Hadayk El Ahram, Giza, Egypt
+201067979429 / +20 109 845 2060